Military Savings
  • IconLink - Vacation Packages

    Vacation Packages

    Exclusive Military Vacation Packages available for Active Duty and Retired Military.
  • IconLink - Ticket Options

    Ticket Options

    A Universe of Excitement Awaits
 
Universal Orlando ResortTM
For a list of all attractions and their specific requirements and accommodations at Universal Studios Florida™ and Universal's Islands of Adventure™, please consult Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities. For a list of all attractions’ requirements and accommodations at Universal's Volcano Bay™, please see the Volcano Bay Rider's Guide.

The following is a listing of available information for any guests who may have special needs. The information below covers the following areas:

Services for Guests who are Deaf or Hard of Hearing
Services for Guests using Wheelchairs
Service Animals
Guests with Prosthetic Limbs
Guests using Oxygen Tanks
Accommodations for On-site Hotel Guests with Disabilities
Guests with Vision Disabilities

subheader_leftsubheader_right
Services for Guests who are Deaf or Hard of Hearing

We offer regularly-scheduled, interpreted performances at many of our in-park shows. Please consult your guide map upon arrival so that you can plan your day accordingly. As a regular service to all of our park guests, selected "live action" shows offer interpreted show times every day year-round. The show schedule is subject to change each week, so interpreted shows are printed on the Park Guide (map) available as soon as you enter each of our parks. You will see the icon for "interpret" next to the show times that will be interpreted. For more information, you can contact Guest Services at 407-224-4233, choose option 2 or email them at http://www.visitorsatisfaction.com/contactus/ .

In addition to interpreting services, closed captioning and assistive listening devices, guidebooks for guests with disabilities, and attraction scripts are available at Guest Services in each theme park. For guests who are deaf or hard of hearing, Telecommunication Devices for the Deaf (TDDs) are located at the Guest Services inside Universal Studios and Universal’s Islands of Adventure.



subheader_leftsubheader_right
Services for Guests using Wheelchairs

For your enjoyment and convenience, Universal Orlando's shopping and dining facilities are wheelchair accessible. Also, our outdoor stage shows have areas reserved for guests with disabilities. These areas are clearly marked with the International Symbol of Accessibility.

In addition, all the queues are accessible to guests using wheelchairs (with the exception of Pteranodon Flyers™ at Universal's Islands of Adventure). There are specific boarding requirements and accommodations for those using wheelchairs at each attraction. In all cases, if you are capable of transferring to the ride vehicle's seating (either by yourself or with the assistance of another person in your party), you may transfer.

Additionally, certain attractions are capable of allowing guests to remain in their standard wheelchair throughout. For a list of all attractions and their specific requirements and accommodations, please consult Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities.

NOTE: We apologize, but due to their dramatic motion, none of the ride vehicles at Universal Orlando will accommodate Electric Convenience Vehicles (ECV's) or electric wheelchairs. At those rides which can accommodate standard wheelchairs, guests may transfer from their ECV or electric wheelchair into a standard wheelchair, which can be provided at each location.




subheader_leftsubheader_right
Service Animals

Trained service animals are welcome at Universal Orlando Resort™. Service animals must remain on a leash or a harness and under the control of their handler at all times. In order to assist the owner in making an informed decision about their service animal’s safety, each attraction has its own specific entry/boarding requirements. To ensure safety of the service animal, its tail (or other appendages) should not be allowed to extend beyond the floor of the ride vehicle.

Please consult the listing for each attraction in this guide for more information. Portable kennels are available for your service animal while you enjoy certain attractions. Please contact an attendant for further assistance or see the Rider’s Guide.




subheader_leftsubheader_right
Guests with Prosthetic Limbs


Any guests with prosthetic arms or hands will be required to ensure the limb is properly attached and able to grasp the ride restraint on attractions where prosthetics are permitted. On attractions where prosthetic limbs must be removed, certain natural extremities are required to ride safely. If you have any questions, please ask an attendant or visit Guest Services.

The following attractions require guests to remove all prosthetic limbs before riding and still have the ability to (1) continuously brace with an upper natural extremity; (2) independently maintain yourself in an upright position while seated; and (3) when seated, both natural legs must extend to the edge of seat or terminate below the knee:


UNIVERSAL'S ISLANDS OF ADVENTURE:
  • Pteranodon Flyers™

UNIVERSAL STUDIOS FLORIDA:
  • Hollywood Rip Ride Rockit™: when seated, one natural full leg and one natural leg that extends to the edge of the seat or terminates below the knee is required

Guests should properly secure all prosthetic limbs before riding the following attractions to prevent hazards or loss due to ride forces:


UNIVERSAL'S ISLANDS OF ADVENTURE:
  • The Amazing Adventures of Spider-Man®
  • The Cat in the Hat™
  • Doctor Doom’s Fearfall®
  • Dudley Do-Right’s Ripsaw Falls®
  • Flight of the Hippogriff™
  • Harry Potter and the Forbidden Journey™ (When seated, one natural full leg must fit under the shin guard and the other leg, natural or prosthetic, must extend to the edge of the seat or terminate below the knee.)
  • The High in the Sky Seuss Trolley Train Ride!™
  • The Incredible Hulk Coaster®
  • Jurassic Park River Adventure™
  • One Fish, Two Fish, Red Fish, Blue Fish™
  • Popeye & Bluto’s Bilge-Rat Barges®
  • Skull Island: Reign of Kong™
  • Storm Force Accelatron®

UNIVERSAL STUDIOS FLORIDA:
  • Despicable Me Minion Mayhem™
  • E.T. Adventure™
  • Fast & Furious - Supercharged™
  • Fievel's Playland™ Water Slide
  • Harry Potter and the Escape from Gringotts™
  • Kang & Kodos’ Twirl ‘n’ Hurl
  • MEN IN BLACK™ Alien Attack™
  • Race Through New York Starring Jimmy Fallon™
  • Revenge of the Mummy™ (When seated, one natural full leg must fit under the shin guard and the other leg, natural or prosthetic, must extend to the edge of the seat or terminate below the knee.)
  • Shrek 4-D
  • The Simpsons Ride™
  • TRANSFORMERS: The Ride – 3D
  • Woody Woodpecker’s Nuthouse Coaster™

For a list of all attractions and their specific requirements and accommodations, please consult the Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities



subheader_leftsubheader_right
Guests using Oxygen Tanks

Due to the dramatic movement of select attractions and/or special effects, oxygen tanks are permitted at the following locations:


UNIVERSAL STUDIOS FLORIDA:
  • A Day in the Park with Barney™
  • Animal Actors On Location!™
  • Curious George Goes to Town℠
  • Despicable Me Minion Mayhem™ (stationary seating only)
  • FEAR FACTOR LIVE
  • Fievel’s Playland™ (except water slide)
  • The Hogwarts™ Express – King’s Cross Station
  • Ollivander’s™
  • Shrek 4-D (stationary seating only)
  • Universal Orlando’s Horror Make-up Show™

UNIVERSAL'S ISLANDS OF ADVENTURE:
  • Camp Jurassic™ (except Pteranodon Flyers®)
  • The Eighth Voyage of Sindbad™
  • The Hogwarts™ Express Hogsmeade™ Station
  • If I Ran the Zoo™
  • Jurassic Park Discovery Center™
  • Me Ship, The Olive®
  • Ollivander’s™
  • Toon Ampitheater




subheader_leftsubheader_right
Accommodations for On-site Hotel Guests with Disabilities

All on-site hotels at Universal Orlando are compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms. Restaurants are wheelchair accessible, and all accessible guest room entrances include room numbers in Braille.

Guest Room Accessible Features:
      • Entry doors are 36" wide
      • Doors with peepholes
      • Closets with rods at 48" high
      • Toilets with grab bar
      • Bathroom choices include roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat, and hand bar
      • Closed-caption television
      • Smoke detector with light




subheader_leftsubheader_right
Guests with Vision Disabilities

Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities is available for loan in large print and embossed in Braille at the Guest Services lobbies at Universal Studios Florida and Universal's Islands of Adventure. In addition, large print and Braille scripts outlining the dialogue for our in-park live action shows are also available for loan at Guest Services located inside Universal Studios Florida and Universal's Islands of Adventure as well as at the following locations:



ISLANDS OF ADVENTURE:
  • The Eighth Voyage of Sindbad™
  • Poseidon’s Fury™

UNIVERSAL STUDIOS FLORIDA:
  • Animal Actors On Location!™
  • A Day in the Park with Barney™
  • FEAR FACTOR LIVE
  • Race Through New York Starring Jimmy Fallon™
  • Universal’s Horror Make-up Show™

Many attractions can accommodate a guest with a white cane or provide a storage compartment in the ride vehicle to place the cane. The cane may need to be collapsed on some attractions. On those attractions where the cane may become lost due to ride forces or present a potential hazard to other guests, an attendant will hold the white cane for the guest once the guest is seated. The attendant will have the white cane available as soon as the attraction vehicle is stopped in the unload area. White canes will be held by an attendant at the following attractions:



ISLANDS OF ADVENTURE:
  • Caro-Seuss-el™
  • Doctor Doom’s Fearfall®
  • Flight of the Hippogriff™
  • Harry Potter and the Forbidden Journey™
  • The Incredible Hulk Coaster®
  • Pteranodon Flyers™
  • Skull Island: Reign of Kong™

UNIVERSAL STUDIOS FLORIDA:
  • E.T. Adventure™
  • Fievel’s Playland™ Water Slide
  • Harry Potter and the Escape from Gringott’s™
  • Hollywood Rip Ride Rockit™
  • MEN IN BLACK™ Alien Attack™
  • Race Through New York Starring Jimmy Fallon™
  • Revenge of the Mummy™
  • Woody Woodpecker’s Nuthouse Coaster™